Privacy Policy

1. Cookiesare small pieces of information that are stored by the browser/application on the computer/mobile media's hard drive of any visitor/user. Shairu Gems Diamonds Pvt. Ltd. uses cookies to facilitate the access to this website and the provision of information for company use only in order to:

1. Facilitate visitors’/users’ purchases;
2. Confirm and track visitors’/users’ order(s);
3. Respond to visitors’/users’ inquiries and requests;
4. Compare and review visitors’/users’ personal information for errors, omissions and accuracy;
5. Prevent and detect fraud or abuse;
6. Improve the website/application, services, product offerings, marketing, and overall customer experience;
7. Identify visitors’/users’ product and service preferences;
8. Understand customers’ demographics, preferences, interests, and behavior.

1. All information collected is kept confidential and will never be sold or used for unsolicited communications. Visitors/users are always free to decline cookies through their browser’s/mobile media’s preferences; although, by declining the use of cookies they may not be able to use certain features on the website/application.

1. Shairu Gems Diamonds Pvt. Ltd. uses trusted third-party service providers to perform certain services on its behalf, including insuring, shipping, payment processing, data storing, webhosting, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorised to use any personal information for any other purpose(s) other than the purpose(s) set forth by Shairu Gems Diamonds Pvt. Ltd.

1. The visitor/user authorises Shairu Gems Diamonds Pvt. Ltd. to use and disclose any personal information:

1. To comply with any applicable law, regulation, legal process, or governmental request;
2. In order to investigate, prevent or take action regarding illegal activities, suspected fraud, or as otherwise required by law;
3. To other companies and organisations for credit fraud protection and risk reduction;
4. To enforce any agreement Shairu Gems Diamonds Pvt. Ltd. has with the visitor.
5. You are strictly not allowed to use any part of our content on our website for your commercial purpose without taking prior written permission or obtaining license to do so from Shairu Gems Diamonds Pvt. Ltd.
6. You are not allowed to make use of, represent the information to the third party or pass on any data derived from or accessible from our website for any commercial purpose. Strict Disciplinary and Legal action may be taken against the person found breaching these rules.
7. Unauthorized use of data downloaded from the website for any commercial purposes, passing the information contained in the website to third parties, or any other use for which requires specific permission from Shairu Gems diamonds Pvt Ltd may/will invite legal action.

TRANSACTIONS

1. User accounts

1. The user account to this website/application is strictly personal.
2. The user account should not, even temporarily, be shared with or otherwise extended to another person. - All registered users are fully responsible for the use of their account (under any screen name or password) and for ensuring that all use of account complies fully with the terms and conditions of this website/application. - Users shall be responsible for protecting the confidentiality of their password and for any transaction that occurs under their account.

1. Pricing

1. All prices are displayed in US dollars and are based on advance payment terms only.
2. Prices are subject to change without prior notification, until the order is confirmed.
3. Selling prices are bound on the price per carat value only and not on the Rapaport list’s discount that is indicatively provided.
4. Selected stone(s) on the online inventory is/are subject to availability at the time of selection: since the online inventory is also physically available at the distribution office, it is therefore possible, yet highly improbable, that the selected stone(s) has/have just been sold minutes before its/their online selection.
5. Shairu Gems Diamonds Pvt. Ltd. reserves its rights to rectify errors pertaining to the prices of orders placed with an inaccurate description or incorrect price due to system or data-entry errors or technological failure.

1. Payment

1. Transactions on this website/application are in US dollars only and are subject to the jurisdiction of Mumbai, India.
2. Upon order placement, a company representative might contact the buyer to confirm the order’s details for security purposes.

1. Shipment

1. Orders are only dispatched upon the bank’s confirmation of the receipt of payment.
2. Stones cannot be sent on a consignment basis.
3. Door-to-door insurance is covered by the contracted carrier.
4. Shipping fees vary depending on the final destination and are charged at cost.
5. For orders above US$ 20.000, shipping cost are free of charge.
6. Extra services required by the buyer will be charged separately.
7. Local taxes, if any, will be levied on the total invoice value and will be borne by the buyer.
8. Once shipped, orders cannot be cancelled.

1. Human Rights

1. The policies relating to this section are part of the Business Policies adopted by SHAIRU GEMS DIAMONDS PVT LTD and are presented below for reference:


2. All employees in SHAIRU GEMS DIAMONDS PVT LTD will be treated with equality, respect and dignity.


3. SHAIRU GEMS DIAMONDS PVT LTD believes in and respects the fundamental human rights according to the United Nations Universal Declaration of Human Rights.


4. SHAIRU GEMS DIAMONDS PVT LTD will not interfere in the right of employees to observe tenets or practices based on caste, race, national origin, gender, religion, disability, union membership, or political affiliation


5. SHAIRU GEMS DIAMONDS PVT LTD strongly discourages any form of sexually coercive,threatening, abusive or exploitative behavior.


6. Any reported incidents relating to direct or indirect physical, sexual, racial, religious,psychological, verbal, or any other form of harassment or abuse, or any other form of intimidation or degrading treatment will not be tolerated by the Group.


7. Security personnel, if employed by SHAIRU GEMS DIAMONDS PVT LTD, are trained to respect the human rights and dignity of all people and use of minimum force proportionate to the perceived threat.

1. Use of Supply Chain

1. The company shall complete the due diligence process prior to initiate business relationship. The company shall purchase/sale diamonds that are fully compliant with Kimberly Process Certification Scheme (KPCS).


2. The company shall ensure that all of its respective activities are in line with the OECD Due Diligence Guidelines, and as per Universal Declaration on Human Rights laid down by United Nations.


3. The company shall prohibit any procurement from Conflict-Affected & High-Risk areas and adhere to compliance with standards on Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT).


4. Relevant Employees shall be trained on the Supply Chain & Due Diligence Requirement and OECD guideline at regular interval. We shall also provide support to our business partners and stakeholder for the same.


5. The company shall carry out risk assessment for its supply chain and shall not enter into any business relationship or if may require then shall suspend/discontinue the engagement with any such supplier involved in dealing with Conflict-Affected and High-Risk areas, Any form of Human Right Violation; Torture, Cruel, In-Human and Degrading Treatment; Forced/Compulsory Labour; Child Labour; Abuses such as widespread Sexual Violence; War Crimes; other serious violations of International Humanitarian Law, Crime against Humanity; Genocide and/or To Bribe or To be Bribed. We strictly condemn and prohibit any Direct/Indirect support to public/private security forces which illegally Control, Tax or Extort money from Mining Sites, Transportation Routes and Upstream Sectors.


6. The company shall verify counterparty details, including the Know Your Customer (KYC) for any precious metals supplying Counterparties at regular interval. The company shall carry out risk-based assessment, set appropriate verification control and monitoring of all such commercial activities and transactions.


7. The company shall assign responsibility of Supply Chain Integrity and due diligence compliance to senior personnel of the organization to prevent any risk of illegal activities or breach of it. The company shall implement the management strategy to respond to identified risks. For the same, Compliance Officer shall report to Senior Management in case of any such violation of this policy.


8. The company has established a risk assessment module and any business partners with high risk rating shall be red flagged and report to be submitted to senior management.


9. Grievance Mechanism: The company has established a risk assessment module and any business partners with high risk rating shall be red flagged and report to be submitted to senior management.


10. Please share your Complaint/Grievance/Suggestion on bhaveshs@shairugems.net